General Order Questions
Can I place an order over the phone?
Orders can only be placed through the webstore. We do not accept orders over the phone or by mail.
How can I place an order for an item that is currently out of stock?
Merchandise is limited to the sizes, colors, and variants listed on our website. If a size or variant does not appear online, it is currently unavailable. Be sure to check back as items may be restocked and available for purchase at a later date. If the item you ordered runs out of stock after your order has been placed, we will contact you via the email provided in your order to exchange the item for another item of equal value. If we do not receive a response within 10 business days we reserve the right to refund your order in full.
When will my order ship?
In most cases, orders are shipped within 2-3 business days. Shipping and delivery dates are not guaranteed unless specified. Shipping and delivery dates for all pre-order sales are not guaranteed unless otherwise specified. If you are placing an international order, we are unable to guarantee the timeliness of arrival of your package, although orders arrive in 2-4 weeks in most cases. There may also be duty payments required at the time your package arrives, we are not responsible for the additional costs incurred on international orders.
How do I return my item?
Please mail returns to Futureshirts Digital, Attn: Returns, 3720 Keystone Ave., Nashville, TN 37211. Please include the merchandise, order number, and a note explaining the return. All items must be returned in their original condition and must not be washed, worn, or altered. The customer is responsible for the cost of a return, unless the product is damaged, incorrect, or incomplete at the fault of the company.
How long do I have to return my item?
If you wish to return an item, it must be within 45 days from purchase. Paypal orders must be returned within 30 days from purchase. We are unable to accommodate any requests outside of this timeframe.
When will I receive my refund?
If you are returning an item for a refund, please allow 3-5 business days for the item to be processed. Refunds typically take 2-3 business days to appear in your account once they have been processed but in some cases may take up to 10 business days.
Can I return a digital music purchase?
All digital music purchases are final and non-refundable under any circumstance. If you have trouble accessing the music, please email us at firstname.lastname@example.org with the store name and your order confirmation number.
Can I exchange my item for a different size?
At this time, we are unable to accept exchanges. If you are not satisfied with the size, color, etc. of your product, simply return the item at your own expense and place a new order. The customer is responsible for the cost of a return, unless the product is damaged, incorrect, or incomplete at the fault of the company. We will not be responsible for damages to merchandise once the item has been washed or worn.
My item arrived damaged.
If your item is damaged or incorrect at the fault of the company, please provide evidence and we will send a return label via email. Once the damaged or incorrect item has arrived at our facility, we will provide a replacement given the item is in stock. If not, we will provide another item of equal value.
An item is missing from my order.
If your order is incomplete, please email us email@example.com. We will provide the missing item given the item is in stock. If not, we will provide another item of equal value.
If you have any additional questions that are not covered above, please email us at firstname.lastname@example.org and we would be happy to assist you. If your question or concern is regarding an order you have recently placed, please provide the store name and order confirmation number in your email.
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